Healy Customer Service & Support
Healy Healadvisor Analyze App issues
Master Key not available / lost
If the Master Key for the HealAdvisor Analyse App is no longer available, the Cloud data of that account needs to be reset.
Can I minimize the HealAdvisor Analyse App when running an analysis?
Minimizing the HealAdvisor Analyse App during an analysis/vibration should be avoided. The main reason for this is that the Healy requires a constant bluetooth connection to the HealAdvisor Analyse App so that it can resonate properly. Such a connection can be lost by minimizing the App, and will be entirely lost and the analysis stopped if you close the HealAdvisor Analyse App.
This is different from the Healy App, because they operate in a different way, where the Healy App frequencies are being transferred over the electrodes.
HealAdvisor Analyse App crashes/freezes when pressing on Lists
If the HealAdvisor Analyse App crashes/freezes when you press Lists, please make sure that:
1) The app is up-to-date. When using the Google Play Store/Apple App Store it then says that you have the newest version or no "Update/Cloud" buttons appear.
2) Go to the app's Cloud Settings - do a Full sync and then select Upload all Data to Cloud. After completing both of these steps, try to open the Lists section again.
3) If the issue still persists, go through your Clients and see if you can delete some of them, afterwards repeat step 2.
4) If none of these steps helps, contact Support.
Error: Can't connect to the login server: undefined
If you receive this error message, it is because you might have lost your connection to the login server, even though you are already logged into the HealAdvisor Analyse App. To quickly fix this, logout of your HealAdvisor Analyse App by going to Cloud settings - Logout. After doing so, log in back to your account. Before doing this, make sure that you know your e-mail address and password, also make sure that you have a backup of your Master Key (in case it asks you to import it once you login again).
Some or all of my clients disappeared after reinstalling the HealAdvisor Analyse app
Every client is automatically saved on your smartphone. However, only the clients which are synchronized to the Cloud will additionally be saved on the Cloud server. This means that if your clients are not synced to the Cloud, when you choose to uninstall the app, the clients that are only saved on the smartphone will be lost the moment you uninstall the HealAdvisor Analyse app. They are not lost if they were synced to the Cloud, because you can download them when you login into the app and press the "Sync changes" button because they are still present on the Cloud server.
HealAdvisor Analyse app does not work on another smartphone
1. Backup your Master Key (you can send yourself the Master Key as an attachment to an e-mail).
2. Download the Master Key file from your e-mail to your second smartphone.
3. When you install the HealAdvisor Analyse app on the second smartphone, import the Master Key.
Do I have to use the electrodes with the HealAdvisor Analyse App?
The Healy App and the HealAdvisor Analyse App work on two different physical levels. Only with the Healy App you need the electrodes.
The lists, which are vibrated by the HealAdvisor Analyse app, are transferred via the sensor into the Information Field to the corresponding client, no electrodes are needed. The sending of the information is not local and without physical contact.
There is a good moral to this support situation. I am proud to have the expertise, passion, and hands on experience to be able to support my Healy member team on most levels. This is just another reason to choose your Healy upline member carefully. All my Healy team receives a copy of this web site, Youtube videos and regular support. Choose your Healy upline with the understanding your upline needs to be there for you in times of support and helping you with your Healy business.
Click here to order your Healy and become a Healy Member or customer on my downline for first class service, support, and helping you succeed at your Healy business.
Disclaimer: Healy is a micro current medical device that has been cleared by the U.S. Food and Drug Administration for relief of acute, chronic, and arthritis pain and muscle soreness due to overexertion. Healy also has non-medical applications that use individualized frequencies to help balance your mind and body and relieve stress. Always use your Healy in accordance with its instructions for use.
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